{"id":3391,"date":"2021-05-17T11:22:48","date_gmt":"2021-05-17T11:22:48","guid":{"rendered":"https:\/\/wordpress-epass24-test.azurewebsites.net\/customer-support\/"},"modified":"2022-09-19T14:28:29","modified_gmt":"2022-09-19T14:28:29","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.epass24.com\/nl\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3391\" class=\"elementor elementor-3391 elementor-618\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66aaa548 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66aaa548\" data-element_type=\"section\" id=\"hero\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ca94152 hero-wrapper\" data-id=\"7ca94152\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4619b79 elementor-widget elementor-widget-heading\" data-id=\"4619b79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Welkom op onze pagina voor klantenondersteuning, hoe kunnen we helpen?<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e2a19b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e2a19b8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e4dab77 inner\" data-id=\"e4dab77\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e57681a elementor-widget elementor-widget-heading\" data-id=\"7e57681a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Details van de tolheffing?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b61642d elementor-widget elementor-widget-text-editor\" data-id=\"1b61642d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: var( --e-global-color-secondary );\">Omdat het systeem volledig geautomatiseerd is, kunnen onjuiste detectie en registratie van voertuigen die door een tolstation rijden plaatsvinden.<\/span><\/p>\n<p>Als u een factuur hebt ontvangen voor een tolheffing met betrekking tot een reis die u niet hebt gedaan, kunt u een handmatige controle aanvragen. De tolheffingen worden vervolgens gecontroleerd aan de hand van beschikbare foto&#8217;s.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-167ee89 bottom elementor-widget elementor-widget-text-editor\" data-id=\"167ee89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a class=\"btn btn-primary\" title=\"Vraag om een handmatige controle\" href=\"https:\/\/www.epass24.com\/nl\/appeal\/\" data-wplink-edit=\"true\">Vraag om een controle<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1c8a9eed inner\" data-id=\"1c8a9eed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-224670dd elementor-widget elementor-widget-heading\" data-id=\"224670dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Eigendom van de auto?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12ca1e9e elementor-widget elementor-widget-text-editor\" data-id=\"12ca1e9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Misschien was u niet de geregistreerde eigenaar van het voertuig toen deze tolheffing werd geregistreerd?<\/p>\n<p>Epass24 haalt automatisch de gegevens van de eigenaar van het voertuig op uit het lokale nationale voertuigenregister. Soms wordt dit register niet volledig bijgewerkt en moeten we de zaak handmatig afhandelen.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d930991 bottom elementor-widget elementor-widget-text-editor\" data-id=\"d930991\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a class=\"btn btn-primary\" title=\"Provide vehicle owner details\" href=\"https:\/\/www.epass24.com\/nl\/appeal\/\">Vraag om een controle<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e9b67c2 has-padding elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e9b67c2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6c778942 min-height border-top-left-radius\" data-id=\"6c778942\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d10b57 overlinkfull elementor-widget elementor-widget-html\" data-id=\"7d10b57\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<a href=\"https:\/\/www.epass24.com\/nl\/debt-collection\/\"><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1725b0b5 border-top-right-radius\" data-id=\"1725b0b5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e697547 overlink elementor-widget elementor-widget-heading\" data-id=\"2e697547\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\"><a href=\"https:\/\/www.epass24.com\/nl\/debt-collection\/\">Onze aanpak voor de incasso van schulden<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e8a4d09 has-padding elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e8a4d09\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-54506f64 border-bottom-left-radius\" data-id=\"54506f64\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ca92c4c overlink elementor-widget elementor-widget-heading\" data-id=\"2ca92c4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\"><a href=\"https:\/\/www.epass24.com\/nl\/handling-of-personal-data\/\">Hoe gaan we om met uw persoonlijke gegevens<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-783563c8 order min-height border-bottom-right-radius\" data-id=\"783563c8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f5c76f overlinkfull elementor-widget elementor-widget-html\" data-id=\"5f5c76f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<a href=\"https:\/\/www.epass24.com\/nl\/handling-of-personal-data\/\"><\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3695199 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3695199\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c6190b1 inner\" data-id=\"c6190b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3eb0e59 elementor-widget elementor-widget-heading\" data-id=\"3eb0e59\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Denkt u nog steeds dat de tolheffing onjuist is gedetecteerd en geregistreerd?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e885b92 mb-0 elementor-widget elementor-widget-text-editor\" data-id=\"e885b92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-263b0f7 bottom elementor-widget elementor-widget-text-editor\" data-id=\"263b0f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a class=\"btn btn-primary\" href=\"https:\/\/www.epass24.com\/nl\/appeal\/\"><strong>Vraag om een controle<\/strong><\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8ca24ce inner\" data-id=\"8ca24ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0075f70 elementor-widget elementor-widget-heading\" data-id=\"0075f70\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Klantenservice<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea3dca elementor-widget elementor-widget-text-editor\" data-id=\"7ea3dca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"d-md-flex justify-content-between\">\n<div class=\"flex-grow-1\">\n<p class=\"d-flex justify-content-between\" style=\"max-width: 350px;\">Maandag \u2013 donderdag <strong>9:00 &#8211; 17:00 uur<\/strong><\/p>\n<p class=\"d-flex justify-content-between\" style=\"max-width: 350px;\">Vrijdag <strong>9:00 &#8211; 16:00 uur<\/strong><\/p>\n<p class=\"d-flex justify-content-between\" style=\"max-width: 350px;\">Zaterdag en zondag<strong>GESLOTEN<\/strong><\/p>\n<p class=\"d-flex justify-content-between\" style=\"max-width: 350px;\">Feestdagen <strong>GESLOTEN<\/strong><\/p>\n<\/div>\n<div class=\"flex-grow-1 text-md-center\">\n<h5 class=\"mb-0\"><a style=\"color: var(--e-global-color-primary);\" href=\"+31858882300\"><strong> +31 85 888 23 00<br \/>\n<\/strong><\/a><\/h5>\n<h5 class=\"mb-3\"><a style=\"color: var(--e-global-color-primary);\" href=\"mailto:nl@epass24.com\"><strong>nl@epass24.com<\/strong><\/a><\/h5>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Welkom op onze pagina voor klantenondersteuning, hoe kunnen we helpen? Details van de tolheffing? Omdat het systeem volledig geautomatiseerd is, kunnen onjuiste detectie en registratie van voertuigen die door een tolstation rijden plaatsvinden. Als u een factuur hebt ontvangen voor een tolheffing met betrekking tot een reis die u niet hebt gedaan, kunt u een [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"acf":[],"_links":{"self":[{"href":"https:\/\/www.epass24.com\/nl\/wp-json\/wp\/v2\/pages\/3391"}],"collection":[{"href":"https:\/\/www.epass24.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.epass24.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.epass24.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.epass24.com\/nl\/wp-json\/wp\/v2\/comments?post=3391"}],"version-history":[{"count":7,"href":"https:\/\/www.epass24.com\/nl\/wp-json\/wp\/v2\/pages\/3391\/revisions"}],"predecessor-version":[{"id":5074,"href":"https:\/\/www.epass24.com\/nl\/wp-json\/wp\/v2\/pages\/3391\/revisions\/5074"}],"wp:attachment":[{"href":"https:\/\/www.epass24.com\/nl\/wp-json\/wp\/v2\/media?parent=3391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}