Customer support

• I am no longer the owner of the vehicle; the vehicle was sold days before the passage was done, what should I do?
• I have received an invoice from Epass24, even though I had a valid toll tag. What happened?

How it works

• Can i drive without stopping?

Images of my car

• I was driving at night. Why are the photos bright?
• Why does the invoice include photos of my car?

Invoice and payments

• Do I need to make an international bank transfer in order to pay?
• I have paid the Invoice from Epass24, why did I still get a reminder?

Norway toll collection

• Vehicle groups with environment-differentiated toll rates
• What is the legal basis for toll payment?
• Who has to pay tolls in Norway?
• Why did it take so long to receive the invoice after travelling in Norway?
• Why does Park Trade Europe AB (Epass 24) collect payment on toll roads in Norway?

Rental vehicles

• How do i register rental vehicle on my account?
• Why register an Epass24 account for foreign rental / leasing cars?

Swedish infrastructure and toll collection

• Congestion taxes
• Infrastructure charges
• When will i receive an invoice?
• Who is liable to pay the invoice?