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FAQ
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Customer support
I am no longer the owner of the vehicle; the vehicle was sold days before the passage was done, what should I do?
I have received an invoice from Epass24, even though I had a valid toll tag. What happened?
How it works
Can i drive without stopping?
Images of my car
I was driving at night. Why are the photos bright?
Why does the invoice include photos of my car?
Invoice and payments
Do I need to make an international bank transfer in order to pay?
I have paid the Invoice from Epass24, why did I still get a reminder?
Norway toll collection
Vehicle groups with environment-differentiated toll rates
What is the legal basis for toll payment?
Who has to pay tolls in Norway?
Why did it take so long to receive the invoice after travelling in Norway?
Why does Park Trade Europe AB (Epass 24) collect payment on toll roads in Norway?
Rental vehicles
How do i register rental vehicle on my account?
Why register an Epass24 account for foreign rental / leasing cars?
Swedish infrastructure and toll collection
Congestion taxes
Infrastructure charges
When will i receive an invoice?
Who is liable to pay the invoice?