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Customer support

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How it works

  • Images of my car

    • I was driving at night. Why are the photos bright?
    • Why does the invoice include photos of my car?
  • Can i drive without stopping?

Invoice and payments

  • Do I need to make an international bank transfer in order to pay?
  • I have paid the Invoice from Epass24, why did I still get a reminder?

Norway toll collection

  • Vehicle groups with environment-differentiated toll rates
  • What is the legal basis for toll payment?
  • When will I receive an invoice?
  • Who has to pay tolls in Norway?
  • Why did it take so long to receive the invoice after travelling in Norway?
  • Why does Park Trade Europe AB (Epass 24) collect payment on toll roads in Norway?
  • I have received an invoice from Epass24, even though I had a valid toll tag. What happened?

Rental vehicles

  • How do i register rental vehicle on my account?
  • Why register an Epass24 account for foreign rental / leasing cars?

Swedish infrastructure and toll collection

  • Congestion taxes
  • Infrastructure charges
  • When will I receive an invoice?
  • Who is liable to pay the invoice?
Epass24

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ParkTrade Europe AB
Box 55 912
114 36 Stockholm
Sweden

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