Handling of personal data

We strictly limit any access to your personal data and protect it to the very best of our ability.

What is personal data?

Personal data is information linked to an individual. This can, for example, include an individual’s name, address, email address, bank account details and payment card details.


How long is data stored?

We only retain personal data for a period specified by the Customer (The Vehicle Owner/Epass24 account user), the Client (The Toll Operator) and in accordance with relevant legislation, such as, but not limited to, the General Data Protection Regulation (GDPR).

What data do we process?

We process the following categories of personal data: (i) name (e.g. of the registered keeper of a vehicle), (ii) address (e.g. of the registered keeper of a vehicle), (iii) email address, (iv) payment card details, (v) vehicle model and registration number, and (vi) details on road user charges (including photos).

Is data to be shared?

We use sub-processors in order to carry out some of the processing of personal data. Examples of sub-processors are postal distributors and debt collecting partners that act on our behalf to obtain outstanding debt amounts.

If you have additional questions regarding how we handle personal data please see our Data Protection Policy or email us at support@epass24.com